Return Policy

At Chloe & Rose Vegas, we care about customer satisfaction. We also believe in transparency, so please review our return policy carefully before completing your purchase. By placing an order, you acknowledge and agree to the following terms:

✅ Eligible Returns

  • We accept returns of items within 30 days from delivery date.

  • Items must be in original, unused, unwashed condition, with all tags and packaging intact.

  • Refunds are issued to the original method of payment only. Processing times may vary by bank or card issuer.

🌍  Return Shipping 

  • Customers are responsible for all return shipping costs.

  • Please note: all returns must be shipped overseas to our processing warehouse.

  • We do not provide prepaid return labels or reimburse shipping fees.

  • Returns must include tracking and proof of delivery — we are not responsible for lost or untracked shipments.

🛑 Defective or Damaged Items

  • If you believe your item is defective or damaged upon arrival, you must:

    1. Email our team at info@chloerosevegas.com within 7 days of delivery.

    2. Include photos of the defect/damage and your order number.

  • Once approved, we will provide instructions for a replacement or refund.

  • Items returned as defective without prior approval will not be accepted.

📌 How to Initiate a Return

  1. Email info@chloerosevegas.com with your order number, reason for return, and photos (if defective).

  2. Wait for written approval and instructions.

  3. Ship your item with tracking.

  4. Include the completed return form provided by our team. Returns without this form cannot be processed.

⚠️ Important Notes

  • Items returned without prior approval or after the 30-day period will not be refunded.

  • Returned items must pass inspection before a refund is issued.

  • Shipping and handling fees are non-refundable.

  • We reserve the right to refuse returns that do not meet these conditions.